At CleanRide, we are committed to providing high-quality products and ensuring customer satisfaction. To offer you peace of mind while protecting our business, we have established the following refund and return policy..
Returns
We offer a 7-day return policy from the date of delivery. To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- A valid proof of purchase must be provided (e.g., order confirmation or receipt).
Non-returnable items include:
- Used or opened products.
- Discounted, promotional, or clearance items.
- Custom or personalized products.
- Gift cards.
To initiate a return, please contact us at cleanride2024@outlook.com within 7 days of delivery. Once approved, we will provide you with the return instructions. Please note that items returned without prior approval will not be accepted.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days to your original payment method.
Important Notes:
- Shipping fees are non-refundable unless the item is defective or we sent the wrong product.
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We reserve the right to deny returns if the product does not meet the return conditions.
Exchanges
We currently do not offer direct exchanges. If you need a different product, please initiate a return and place a new order.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at cleanride2024@outlook.com with photos and details of the issue. We will arrange for a replacement or full refund at no extra cost to you.
Need help?
For any questions or assistance with returns, refunds, or defective items, please contact our customer support team:
- Email: cleanride2024@outlook.com
- Response Time: Within 48 hours